Tigo - Guatemala

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Carrier
Tigo
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Guatemala Flag of Guatemala View country details


Tigo (Guatemala) uses 1 GSM band, 1 UMTS band, 3 LTE bands, and 1 5G NR band. Find out if your unlocked phone or mobile device will work with Tigo (Guatemala). See the tables below for details.

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Carrier website: http://www.tigo.com.gt/

Last updated: 2024/08/05 - See latest updates

Tigo Guatemala is a leading mobile network operator in Guatemala, owned by Millicom International Cellular (MIC). It was founded in 1990 as the first mobile telephony company in Guatemala and has since become the largest mobile phone provider in the country, with over 13 million subscribers. Tigo offers a range of services, including mobile phone plans, data services, and digital lifestyle solutions.

Key Features and Achievements:

  • 5G Rollout: Tigo launched its 5G service in mid-July 2022, initially at three locations in Guatemala City and later expanding to 100 cell sites across the city. This rollout was part of a broader effort to enhance network capabilities and improve user experience.
  • Coverage and Speed: Tigo has been recognized for its strong coverage and speed performance. In the 2023 Opensignal report, Tigo won the Coverage Experience award with a score of eight points on a 10-point scale, outperforming Claro by 1.4 points. Additionally, Tigo users experienced average 5G download speeds of 150.8 Mbps, compared to Claro’s 364.3 Mbps.
  • Spectrum Acquisition: In June 2023, Tigo acquired a significant portion of the 126 MHz of spectrum in the 2500 MHz-2550 MHz and 2604 MHz-2680 MHz bands, which will help improve network capacity and reduce congestion.
  • Customer Service: Tigo has implemented various customer service improvements, including the use of ACF Technologies to enhance customer management and reduce waiting times. This has led to a significant reduction in customer wait times and improved overall customer satisfaction.

Competitors:

Tigo’s main competitors in Guatemala are Claro and Movistar. Claro has been a strong competitor, particularly in terms of speed, winning all four speed awards in the 2023 Opensignal report. However, Tigo has shown significant improvement in recent years, winning several awards and enhancing its overall network experience.

Services:

Tigo offers a variety of services, including mobile phone plans, data services, and digital lifestyle solutions. It also provides Tigo Money, an electronic wallet service that allows users to perform transactions such as sending and receiving money, paying utility bills, and making payments at various businesses.

Overall, Tigo Guatemala has made significant strides in improving its network capabilities and customer experience, positioning itself as a leading mobile network operator in the country.

Frequency Bands

GSM

Name Interface Description
850 MHz GSM

Tigo Guatemala uses the frequency band GSM 850 MHz. This deployment occurred on August 29, 2008, when Tigo launched their 3.5G data network operating on the HSDPA 850 MHz band.

UMTS

Name Interface Description
B5 (850 MHz) UMTS

Tigo Guatemala uses the frequency band UMTS B5 (850 MHz). This deployment occurred on August 29, 2008, when Tigo launched their 3.5G data network operating on the HSDPA 850 MHz band.

LTE

Name Interface Description
B5 (850 MHz) LTE

Tigo Guatemala uses LTE band B5 (850 MHz). It was deployed in 2015 in the capital Guatemala City and several other municipalities.
B7 (2600 MHz) LTE

Tigo Guatemala uses the LTE frequency band B7 (2600 MHz). This band was deployed on August 5, 2024.
B28 (700 MHz APT) LTE

Tigo Guatemala uses the LTE B28 (700 MHz APT) frequency band. This band was deployed in 2024.

5G NR

Name Interface Description
N78 (3500 MHz) 5G NR

Tigo Guatemala uses the 5G NR frequency band N78 (3500 MHz). The deployment of this band occurred in mid-July 2022, initially at three locations in Guatemala City and later expanded to 100 cell sites across the city.

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