SmarTone - Hong Kong

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Carrier
SmarTone
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Hong Kong Flag of Hong Kong View country details


SmarTone (Hong Kong) uses 2 GSM bands, 2 UMTS bands, 3 LTE bands, and 2 5G NR bands. Find out if your unlocked phone or mobile device will work with SmarTone (Hong Kong). See the tables below for details.

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Carrier website: http://www.smartone.com/

Last updated: 2024/08/04 - See latest updates

SmarTone is a leading telecommunications provider in Hong Kong, offering a wide range of mobile services including voice, multimedia, mobile broadband, and fixed fibre broadband. Here are some key points about SmarTone's mobile network:

  1. 5G Coverage and Technology:

    • SmarTone has the widest 5G coverage in Hong Kong, with its network now covering the all-new “Tseung Kwan O – Lam Tin Tunnel” and “Cross Bay Link”.
    • The company uses Ericsson technology, a European leader in telecommunications equipment, to provide a world-class 5G network experience.
    • SmarTone's 5G network offers speeds up to 20 Gbps and latency as low as 1 ms, significantly faster and more stable than 4G.

  2. Service Plans:

    • SmarTone offers various mobile service plans, including 4.5G, 4G LTE, and 3G plans for individuals and families, with different data allowances ranging from 1 GB to 20 GB.
    • For 5G, SmarTone provides exclusive plans with unlimited local data, additional roaming data, and special privileges such as unlimited video call data and exclusive gift vouchers.

  3. Customer Experience:

    • SmarTone focuses on providing a fast, stable, and smooth network experience, emphasizing both speed and stability to ensure seamless video streaming and other high-bandwidth activities.
    • The company has a strong presence with over 30 stores across Hong Kong and a commitment to customer service and innovation.

  4. Awards and Recognition:

    • SmarTone has received numerous awards for its services, including the “Marketing Excellence Awards 2020” for its 5G launch and various other awards for customer service, network quality, and innovation.

  5. Value-Added Services:

    • SmarTone offers value-added services such as unlimited video call data, roaming data packs, and exclusive gift vouchers to enhance the user experience.

Overall, SmarTone is recognized for its robust 5G network, innovative service plans, and commitment to customer satisfaction, making it a leading telecommunications provider in Hong Kong.

Frequency Bands

GSM

Name Interface Description
900 MHz (E-GSM) GSM

SmarTone Hong Kong uses the GSM 900 MHz (E-GSM) frequency band. This band is used for both uplink and downlink communications, with frequencies ranging from 880 MHz to 915 MHz for uplink and 925 MHz to 960 MHz for downlink. The GSM 900 MHz band is widely used in most parts of the world, including Hong Kong, for providing mobile services.
1800 MHz (DCS) GSM

SmarTone Hong Kong uses the GSM 1800 MHz (DCS) frequency band. This band operates within the 1.8 GHz frequency range, offering reduced signal interference and greater channel availability compared to the more crowded 900 MHz and 850 MHz bands. The frequency ranges for GSM 1800 are:

  • Uplink: 1710–1785 MHz
  • Downlink: 1805–1880 MHz

SmarTone launched its GSM 1800 MHz service in March 1993, making it Asia's first GSM mobile service.

Supported GSM Protocols

Name Generation
GPRS 2.5G

UMTS

Name Interface Description
B1 (2100 MHz) UMTS

SmarTone Hong Kong uses the UMTS B1 (2100 MHz) frequency band. This band is widely used for 3G services and supports various network technologies, including UMTS and HSPA+. The band has a duplex spacing of 190 MHz and supports channel bandwidths of 5, 10, 15, and 20 MHz.
B5 (850 MHz) UMTS

SmarTone Hong Kong uses the UMTS B5 (850 MHz) frequency band. This band was deployed to enhance 5G network capacity within MTR stations in Hong Kong, significantly increasing the network's capacity and providing customers with a fast, smooth, and stable network experience, especially during peak hours.

Supported UMTS Protocols

Name Generation
UMTS 3G
HSPA+ 3.5G (4G speed)

LTE

Name Interface Description
B3 (1800 MHz +) LTE

SmarTone Hong Kong uses LTE Band 3 (1800 MHz +) for its 4G LTE network. This frequency band was deployed in August 2012, when SmarTone launched its 4G service using the 1800 MHz spectrum. The deployment of this band was chosen to provide better indoor coverage compared to higher frequency spectrums, leveraging the superior in-building penetration of the 1800 MHz band.
B8 (900 MHz) LTE

SmarTone Hong Kong uses LTE B8 (900 MHz) for its LTE network. This frequency band was deployed in August 2012.
B7 (2600 MHz) LTE

SmarTone Hong Kong uses the LTE B7 (2600 MHz) frequency band. This band was added to SmarTone Hong Kong in 2024.

Supported LTE Protocols

Name Generation
LTE 4G

5G NR

Name Interface Description
N1 (2100 MHz) 5G NR

SmarTone Hong Kong uses the 5G NR N1 (2100 MHz) frequency band. This band covers the range from 1920 to 2170 MHz. The n1 band is known for its excellent range and building penetration due to its propagation characteristics and improved by advanced processing techniques. SmarTone has deployed this frequency band to enhance its 5G network capacity and provide high-speed connectivity to its customers.
N78 (3500 MHz) 5G NR

SmarTone Hong Kong has deployed the 3.5 GHz frequency band to enhance 5G network capacity at Hong Kong International Airport. This upgrade significantly improves the 5G network capacity in both indoor and outdoor spaces of the airport. The first phase of the 5G network upgrade project has been completed, covering the departures hall, arrivals hall, baggage reclaim hall, and restricted area of the airport. With the upgraded 5G network, both arriving and departing customers can seamlessly connect to various intelligent facilities throughout the airport and enjoy smooth 5G network experiences.

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