Kcell - Kazakhstan

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Kcell
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Kazakhstan Flag of Kazakhstan View country details


Kcell (Kazakhstan) uses 1 GSM band, 1 UMTS band, 2 LTE bands, and 1 5G NR band. Find out if your unlocked phone or mobile device will work with Kcell (Kazakhstan). See the tables below for details.

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Carrier website: https://www.kcell.kz

Last updated: 2024/08/05 - See latest updates

Kcell JSC is a leading telecommunications service provider in Kazakhstan, known for its significant market share and revenue. It operates a subscriber base of over 10.5 million users and is part of the Telia Group, the largest Scandinavian telecommunications holding company. Kcell focuses on customer service excellence and has implemented advanced technologies to enhance its service offerings.

Key Features and Initiatives:

  1. Conversational Customer Care Portal:

    • Kcell partnered with Omilia LTD to implement a conversational customer care portal using deep neural networks (DNN) and natural language understanding (NLU) technology. This system was launched in April 2017 and showed significant improvements in customer satisfaction and service efficiency.

  2. Satellite-Enabled Cellular Networks:

    • Kcell collaborated with SES to demonstrate satellite-enabled cellular networks in remote parts of Kazakhstan. The test involved pairing Kcell’s terrestrial network with SES’s medium earth orbit (MEO) satellites to establish 3G and 4G connectivity. The demonstration successfully validated the compatibility and performance of the satellite network, achieving bandwidth requirements and low latency.

  3. Roaming Services:

    • Kcell offers roaming services for its subscribers, allowing them to use their mobile services while abroad. The company provides detailed instructions on how to activate roaming, check service availability, and manage data usage to avoid excessive charges.

  4. Internet Speed:

    • Kcell was recognized as the fastest mobile internet provider in Kazakhstan in 2023, according to Ookla. The company continues to expand its LTE network and introduce new services to enhance user experience.

Strategic Initiatives:

  • Network Expansion: Kcell has announced plans to expand its LTE network in Aktobe and Atyrau in 2024, aiming to improve coverage and speed.
  • New Services: The company has introduced various new services, including free transfers from mobile accounts to Ogo cards and mobile payments for public transport tickets.

Overall, Kcell is committed to providing high-quality telecommunications services and continuously innovating to meet the evolving needs of its subscribers.

Frequency Bands

GSM

Name Interface Description
900 MHz (E-GSM) GSM

Kcell Kazakhstan uses the GSM 900 MHz (E-GSM) frequency band. This band ranges from 880 MHz to 960 MHz, with the uplink frequency range from 880 MHz to 915 MHz and the downlink range from 925 MHz to 960 MHz. The GSM 900 MHz (E-GSM) band is a subset of the GSM standard used for mobile communications and is employed in various parts of the world, including Kazakhstan.

UMTS

Name Interface Description
B1 (2100 MHz) UMTS

Kcell Kazakhstan uses the UMTS B1 (2100 MHz) frequency band. This band was deployed in 2005.

LTE

Name Interface Description
B3 (1800 MHz +) LTE

Kcell Kazakhstan uses the LTE B3 (1800 MHz +) frequency band for its LTE deployments. This band supports both FDD and TDD configurations, offering a balance between network coverage and data capacity, making it suitable for dense urban areas. The deployment of LTE B3 (1800 MHz +) by Kcell began in September 2016.
B20 (800 MHz DD) LTE

Kcell Kazakhstan uses LTE frequency band B20 (800 MHz DD). The deployment of this frequency band is not specified in the provided information.

5G NR

Name Interface Description
N77 (3700 MHz) 5G NR

Kcell Kazakhstan uses the 5G NR frequency band N77 (3700 MHz) for its 5G services. This band is part of the C-band, which is widely used for 5G deployments due to its relatively common availability and ability to support high data rates and low latency. The deployment of this frequency band began in 2021, marking the start of Kcell's 5G services in Kazakhstan.

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