Cubacel - Cuba

Cubacel (Cuba) uses 2 UMTS bands, 1 GSM band, and 1 LTE band. Find out if your unlocked phone or mobile device will work with Cubacel (Cuba). See the tables below for details.

Cubacel is the mobile network operator in Cuba, providing both mobile telephony and internet services. Here are some key points about Cubacel:

1. Network Coverage and Services:

   • Cubacel offers GSM mobile telephony services, including 3G and 4G networks.
   • The network covers major cities and tourist areas but can be sketchy in rural regions.

2. Tourist SIM Cards:

   • Cubacel Tur SIM cards are designed for tourists and include a basic package of 1GB of data, 20 minutes of calls, and 20 SMS messages. These SIM cards are valid for 30 days and can be purchased online or at airports.

3. Internet Access:

   • Cubacel provides internet access via mobile phones, with 4G coverage available in all municipalities by 2021.
   • Internet usage is subject to censorship, with some websites restricted, but popular platforms like Facebook, Instagram, and Google are generally accessible.

4. Roaming and International Calls:

   • Tourists can use their own phones with roaming activated, but this can be expensive. Calls to other countries can cost between $2 and $4 per minute, depending on the provider.
   • Alternatively, tourists can purchase a Cubacel Tur SIM card, which is cheaper and more convenient for local calls and data usage.

5. Customer Support and Activation:

   • Cubacel offers customer support for issues with the service, and users can contact them for assistance if they encounter problems with their SIM cards.
   • The service can be activated by calling *666, and users can purchase additional data plans online.

6. Cost and Availability:

   • The basic Cubacel Tur SIM card costs $25 USD, and additional data plans range from $7 to $30 USD for 600 MB to 4 GB of data, respectively.
   • These SIM cards can be purchased online or at airports, and users can pick them up at designated locations or commercial units of ETECSA.

Overall, Cubacel provides essential mobile and internet services for both locals and tourists in Cuba, although the network can be limited in certain areas.

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