Alfa - Lebanon

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Alfa
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Lebanon Flag of Lebanon View country details


Alfa (Lebanon) uses 1 GSM band, 1 UMTS band, and 2 LTE bands. Find out if your unlocked phone or mobile device will work with Alfa (Lebanon). See the tables below for details.

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Carrier website: https://www.alfa.com.lb

Last updated: 2024/08/05 - See latest updates

Alfa Lebanon is the first mobile network in Lebanon, owned by Mobile Interim Company 1 SAL (MIC1). It was founded in 1994 under the name Cellis and was later renamed Alfa in 2004. The network was managed by France Telecom initially, then by FAL-DETE from 2004 to 2009, and subsequently by Orascom Telecom until 2020. In September 2020, the management of MIC1 was transferred to the Lebanese government, with the majority of employees signing new agreements directly with the government.

Key Services and Features

  • Airtime and Bill Check: Users can check their airtime and last bill by using the Alfa application, dialing *111#, or sending "BILL" to a specific number.
  • Roaming Alerts: Subscribers are alerted about their data consumption via SMS while roaming, in addition to logging into the Alfa mobile application.
  • Customer Support: Alfa offers various support channels including a helpline (111 from any Alfa line, 03 39 11 11 from other lines), fax (03 39 11 09), email (alfa.customercareteam@alfamobile.com.lb), and live chat support on social media platforms.
  • Prepaid Services: Alfa offers several prepaid services such as Ehkineh (free predefined SMSes), Call Me Back (missed calls when insufficient funds), and NameTag (a memorable name for callers).
  • Mobile Internet: Alfa provides various mobile internet bundles ranging from 500 MB to 200 GB, with different durations and costs.

Physical Presence

Alfa has multiple customer service centers across Lebanon, including locations in Beirut, Jounieh, Tripoli, Saida, Nabatieh, Chtaura, Dekwaneh, Unesco, Miniara, Bikfaya, Jbeil, Douris, and Tyre.

Online Presence

The Alfa website (www.alfa.com.lb) allows customers to check their bills online and provides information about various services. The company also engages with customers through social media channels like Facebook.

Alfa continues to innovate with the introduction of new technologies such as 3G+, 4G-LTE, and 4G+ LTE-A, making it a significant player in Lebanon's telecommunications sector.

Frequency Bands

GSM

Name Interface Description
900 MHz (E-GSM) GSM

Alfa Lebanon uses the GSM 900 MHz (E-GSM) frequency band. This band operates from 880 MHz to 960 MHz.

UMTS

Name Interface Description
B1 (2100 MHz) UMTS

Alfa Lebanon uses the UMTS band B1 (2100 MHz).

LTE

Name Interface Description
B3 (1800 MHz +) LTE

Alfa Lebanon uses the LTE frequency band B3 (1800 MHz +). This band is used for both uplink and downlink transmissions, with the uplink ranging from 1710 to 1725 MHz and the downlink ranging from 1805 to 1820 MHz. The deployment of this band was part of Alfa's efforts to enhance its 4G LTE network, which was launched in 2016 as part of an agreement with Nokia. This deployment allowed Alfa to offer higher download speeds of up to 262.5 Mbits/sec for accessing high-definition video and other data-intensive applications.
B20 (800 MHz DD) LTE

Alfa Lebanon uses the LTE B20 (800 MHz DD) frequency band. This deployment was part of the 4G LTE-A network launched in 2016, which combined 20 MHz on the 1800 MHz frequency band with 15 MHz on the 800 MHz band to achieve higher download speeds of up to 262.5 Mbps.

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