Zain - Sudan

Zain (Sudan) uses 1 GSM band, 1 UMTS band, and 1 LTE band. Find out if your unlocked phone or mobile device will work with Zain (Sudan). See the tables below for details.

Zain Sudan is a mobile phone operator in Sudan, part of the Zain Group, which was formed in 1996 and rebranded from Mobitel in 2007. Here are some key points about Zain Sudan's mobile network:

1. Coverage and Services:

   • Zain Sudan provides 2G, 3G, and 4G mobile phone services, covering over 90% of Sudan's population with a large network of Base Transceiver Stations (BTS) installed across the country.
   • The network has expanded to include 5G services, offering comprehensive coverage in major cities such as Khartoum, Omdurman, Port Sudan, and other key locations.

2. Customer Base:

   • As of January 2014, Zain Sudan had over 11 million active subscribers.

3. Network Expansion and Growth:

   • The network has grown significantly since its inception, with the first BTS installed in 1996 covering areas like Dar Elhatif, Burry, Bahri, Shambat, Omdurman, Almahdia, Khartoum South, and the General Command.
   • By the end of 1997, additional cities like Wad Madani and Port Sudan were connected through optical fiber cables, and by 1998-1999, numerous cities and towns across Sudan were covered.

4. Technological Upgrades:

   • The network has undergone several technological upgrades, including the introduction of data communication services, which required updating and replacing devices and equipment.

5. Customer Engagement and Support:

   • Zain Sudan focuses on customer engagement through various channels, including Unstructured Supplementary Service Data (USSD), which is crucial for managing plans and checking balances.
   • The company also provides diverse call offers and offers online payment options for both prepaid and postpaid customers.

6. Partnerships and Community Involvement:

   • Zain Sudan partners with the community to organize cultural, sports, and medical events, demonstrating its commitment to social responsibility.

7. Recovery from Disruptions:

   • In 2024, Zain Sudan faced a data centre outage but quickly rebuilt its wireless business with the help of CSG, ensuring minimal disruption to customers and maintaining essential services.

Overall, Zain Sudan has established itself as a leading mobile operator in Sudan, providing extensive coverage and innovative services to its subscribers.

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