Vodafone - Ghana

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Vodafone
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Ghana Flag of Ghana View country details


Vodafone (Ghana) uses 2 GSM bands, 2 UMTS bands, and 1 LTE band. Find out if your unlocked phone or mobile device will work with Vodafone (Ghana). See the tables below for details.

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Carrier website: http://www.vodafone.com.gh/

Last updated: 2024/08/05 - See latest updates

Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. Here are some key points about the Vodafone Ghana mobile network:

  1. Customer Reviews:

    • Mixed Feedback: Customer reviews on Trustpilot are mixed. Some users praise the network for its excellent coverage and customer service, while others criticize it for poor network quality, slow internet speeds, and inconsistent service, particularly in rural areas.
    • Positive Experiences: Some users have reported positive experiences, highlighting the affordability and value of the data packages, as well as the smooth internet connectivity.

  2. Awards and Recognition:

    • Telecom Company of the Year: Vodafone Ghana has been recognized as the Telecom Company of the Year and Best Brand at the Ghana Business Awards (GBA) 2020. These awards acknowledge the company's industry-leading work in areas such as product innovation, customer service, community support, and delivering mobile technology for social and economic good.

  3. Rebranding:

    • Rebranding to Telecel: In March 2024, Vodafone Ghana announced that it would be rebranding to Telecel. This change is part of a broader strategy to simplify Vodafone’s African portfolio.

  4. Financial and Strategic Developments:

    • Sale to Telecel Group: Vodafone Group Plc has completed the sale of its 70% shareholding in Vodafone Ghana to Telecel Group. The Government of Ghana retains its 30% minority shareholding in Ghana Telecommunications Company Limited (GTCL).

  5. Innovation and Expansion:

    • Fibre Broadband Investment: Vodafone Ghana has announced plans for significant investment in its fibre broadband network in Accra, aiming to provide ultra-high-speed fibre-to-the-home connectivity to businesses and customers.
    • AI-Powered Chatbot: The company has introduced an AI-powered chatbot named TOBi, which offers 24-hour customer service support and has successfully taken on around 30% of customer queries in Ghana.

Overall, Vodafone Ghana has a complex reputation, with both positive and negative feedback from customers. The company has received recognition for its industry leadership and innovation, but it also faces challenges in maintaining consistent network quality and customer satisfaction.

Frequency Bands

GSM

Name Interface Description
900 MHz (E-GSM) GSM

Vodafone Ghana uses the GSM 900 MHz (E-GSM) frequency band. This band is used for both uplink and downlink operations. The deployment of this band is not specified in the provided information.
1800 MHz (DCS) GSM

Vodafone Ghana uses the GSM 1800 MHz (DCS) frequency band. The deployment of this band is not specified in the provided information.

UMTS

Name Interface Description
B1 (2100 MHz) UMTS

Vodafone Ghana uses the UMTS B1 (2100 MHz) frequency band. This band is widely used for 3G services and is supported by various networks. The deployment of this band is not specified in the provided information.
B8 (900 MHz GSM) UMTS

Vodafone Ghana uses the UMTS B8 (900 MHz GSM) frequency band. This band was deployed on August 5, 2024.

LTE

Name Interface Description
B20 (800 MHz DD) LTE

Vodafone Ghana uses the LTE B20 (800 MHz DD) frequency band. This band is known for its wide area coverage and deep penetration, making it suitable for regional and rural environments, as well as in-building coverage. It supports carrier aggregation with other bands to enhance bandwidth and performance. The deployment of this band by Vodafone Ghana occurred in 2019.

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